Your Friendly Computer Repair Company

Remote Access & Monitoring

Whether you’re in Beaverton, Portland, Woodburn or even down in Wilsonville, we can maintain 24/7 coverage of your systems. If something goes wrong, we’ll call your emergency number to alert you to the problem. If it’s something we can solve without being at the computer, we can remote into your systems (with your permission, of course) to fix the problem before it becomes a major issue. At the end of the month, we’ll give you a detailed report of what has happened.

Remote Monitoring Packages

There are two specific monitoring packages that we offer. Workstations(home desktops fit in this category) and Servers.

Workstation Pricing: 4.99 a month, per machine

We monitor the following:

  • Windows Services
  • Windows Logs
  • Hard drive Space
  • Hard Drive Status
  • Antivirus status
  • Windows update status
  • Hacker checks
  • System Uptime
  • Backups
  • Checks are performed every 30 minutes. Notifications about problems on workstations are emailed to your chosen alert address anytime during normal business hours, or to us if you wish us to take complete charge of your IT

    Server Pricing: $19.99/mo, per server

    We monitor everything in the Workstation category above as well as

  • Server Windows Services for IIS, SWL and Exchange
  • Bandwidth
  • TCP/IP
  • Website Checks (if hosted on monitored server)
  • Hard Drive Performance
  • Memory Performance
  • Throughput
  • Checks are performed every 5 minutes. Notifications about problems on servers having problems are sent out the moment we receive an alert. At that time, you can choose to have us arrive on site to fix the problem, remote in or correct the problem yourself.

    Managed Anti Virus

    For an Additional $2.50 per month we can also install anti virus software based on Vipre Business which is integrated directly into the remote monitoring and ensures that your anti virus protection stays up to date, is constantly running, and even tracks whether any infections have been found.

    How Protechniq Monitors your Computers

    If you decide that you would like remote monitoring of your workstations or servers, we install a small piece of software that monitors various aspects of the Windows Services, Registry and general settings to include TCP/IP (network communication) as well as file sizes and access dates.

    This means that we can get an overall picture of your workstation or server very quickly. On top of this, we can monitor Applications, Databases, Email and Websites hosted on the server. Lastly, we also perform Asset Monitoring, which allows us to see all the hardware and software on the server and Workstation – all in one simple package.

    That being said, the software we utilize creates packets of information. That information is sent to us every five or thirty minutes, depending on if it’s a server or workstation. There is also a Remote Control client that we can use to access your systems remotely if necessary, and a managed Anti Virus System that tracks your subscription, ensures that your Anti Virus is up-to-date and even tells us if you get infected.

    Lastly, our software is a small 1.1MB. Not even enough to noticibly see a change in disk space on today’s hard drives. We also make sure that our software doesn’t cause problems with your server.

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